Rivo support
Answers before,
during, and after.
Track the package first for the fastest status. Business owners can open account, billing, recurring-pickup, pricing, or shipment support tied directly to their Rivo account.
Use a pickup request or assigned tracking number.
→02PICKUPRequest a driverSend both addresses, package details, and preferences.
→03PREPAREPackage it safelyReview labeling, cushioning, sealing, and restricted items.
↓Business-owner support
One place for the issue
holding up your route.
Open a traceable request for billing, account access, recurring pickups, pricing, or a specific package. Every reply stays in a live conversation attached to your business account.
Pickup-ready packaging
Protect it for
the whole route.
A package can move through pickup, vehicle loading, sorting, and final delivery. Prepare it for every handoff.
- 1Use a sturdy outer container
Choose a box or mailer that fits the item without crushed corners, tears, or open seams.
- 2Cushion and stop movement
Fill open space and protect fragile surfaces so the contents do not shift when carried.
- 3Seal every opening
Use package tape across the main seams. Remove or cover old labels and barcodes.
- 4Share special instructions
Mark fragile or signature needs in the pickup request and include access or placement notes.
Do not tender unsafe or unlawful material.
Rivo may refuse any shipment that cannot be transported safely, legally, or within the available vehicle and route. Disclose uncertain contents before pickup.
- Illegal goods or stolen property
- Explosives, fireworks, or ammunition
- Uncontained hazardous, corrosive, or flammable material
- Cash, negotiable instruments, or irreplaceable valuables
- Live animals or human remains
- Unapproved temperature-controlled or leaking contents
Frequently asked
Common delivery
questions.
When will my package arrive?+
Once dispatch places the package on a route, tracking shows an ETA window. It can update as stops are completed and the driver moves through the route.
What number can I track?+
Use the pickup request number shown after booking or the permanent tracking number assigned by dispatch.
Can I request same-day delivery?+
Yes. Choose the same-day service when submitting the pickup. Dispatch confirms availability based on addresses, route capacity, package size, and requested timing.
Where can the driver leave a package?+
You can request the front door, porch, mailbox, garage, hand-to-recipient, or let the driver choose the safest available placement.
How do signature and fragile options work?+
Those flags remain attached to the package and appear in dispatch and the driver workflow. A signature request means the package should be handed to a person.
What happens after delivery?+
Tracking records the completed status, time, and selected final placement so the shipping customer can confirm the handoff.